1 Oriel Road

Cheltenham GL50 1XN

+44 1242 523531

During opening hours

Mon - Fri: 8:00 - 18:00

Online registration is always open

Complaints Policy

As a practice we welcome feedback to ensure that our patients are satisfied with the services we offer, and always reflect upon any feedback received. If you have any comments or suggestions, or if you would like to make a complaint please contact the practice via telephone, email or post. Complaints will be forwarded to the practice principal Mr Jakub Wojcicki, in addition to the relevant clinician where appropriate. In line with our complaints policy, we will acknowledge your complaint within 3 working days, and endeavour to fully respond within 10 days, following investigation. 
 
If you would prefer not to contact us directly, you can contact NHS England which is responsible for NHS dental services. If you are not happy with the way your complaint was handled, either by the dental practice or NHS England, then you may wish to contact the Parliamentary and Health Service Ombudsman (PHSO). The PHSO makes the final decision on complaints that have not been resolved by NHS England. You can call 0345 015 4033or use the PHSO online form to raise your complaint. 
If you are not satisfied with management of private treatment complaints, you can contact The Dental Complaints Service on 08456 120 540 or visit their website.