Emergency for patients

If you are a regular patient at Oriel Villas Dental Surgery and have a dental emergency, please use our dedicated phone number and call 01242 523531 as soon as possible. Our reception team will endeavour to arrange you an emergency appointment with one of our dentists as quickly as possible.

If you have a dental emergency outside of practice opening hours, please phone 111 for the out of hours service.

Emergency for non-patients

If you are not a patient at our practice, we are still happy to help subject to availability, as we must prioritise our regular patients. You are very welcome to enquire regarding the possibility of an appointment by contacting our reception team on 01242 523531.

Whether you’re in severe oral pain, experienced an accident leading to a broken or chipped tooth, or are struggling from bleeding or inflamed gums, it’s reassuring to know you have a dentist on-hand to support you. At Oriel Villas Dental Surgery, we pride ourselves on providing emergency dental care for everyone, regardless of whether they’re our regular patients. We know that everyone experiences dental emergencies, not just our regulars!

If you’re wondering, “what is a dental emergency?” and “what doesn’t classify as a dental emergency?” keep reading.

What Is a Dental Emergency?

A dental emergency is any problem relating to the teeth, jaw, or gums that requires immediate intervention to soothe extreme pain, save a loose tooth or one that has fallen out, stop bleeding or treat an infection.

According to the NHS, patients require emergency dental care when they need “immediate attention in order to minimise the risk of serious medical complications or prevent long-term dental complications.”

If you’re trying to figure out whether a current dental problem is an emergency, ask yourself:

  • Does my tooth really hurt?
  • Has a filling or crown come out?
  • Is my jaw swollen?
  • Have I found a growth or sore in my mouth?
  • Do I have a broken or chipped tooth? 
  • Are any of my teeth loose due to an accident?
  • Are my gums bleeding uncontrollably?
  • Was my tooth previously painful but has suddenly gone numb?
  • Do I suddenly have an unusual popping sensation in my jaw?

If you are experiencing any of these difficulties, we recommend booking an emergency dental appointment. The problem may turn out to be nothing. However, it’s always better to err on the side of caution, especially when it comes to oral health.

The problem with identifying whether a dental issue is an emergency is that pain is subjective – everyone experiences it differently. So, to make this clearer, let’s explore what doesn’t classify as a dental emergency.

What Does Not Classify as a Dental Emergency?

Minor toothache causing a dull, aching pain that comes and goes doesn’t require an emergency dental appointment. Likewise, if your wisdom teeth are starting to come out and, while there is a certain degree of pain, there is no swelling, and you’re still able to open and close your mouth without restriction, there’s no need to book an emergency appointment. 

Other oral problems that don’t require emergency intervention are:

  • Sensitive teeth
  • Short-term mouth ulcers (that have been present for fewer than 10 days)
  • Minor discomfort from dentures or retainers
  • Sharp pain when you bite down
  • Minor orthodontic pain
  • Aesthetic dental problems (such as crooked or discoloured teeth)

You can treat all of these dental difficulties at home with painkillers. However, we don’t want you to feel alone in your pain. If the discomfort persists, book a regular appointment, explaining the issue when you do.


” I required extraction. I was terrified. Jacob was compassionate and caring, patient and reassuring. His dental nurse was equally kind. The procedure was completed smoothly and in a timely manner. Thank you for giving me my life back.”

– Andrew Fraser –

Frequently Asked Questions